How Can We Help You?
At Give Unity, we’re committed to making your experience smooth, stress-free, and impactful. Whether you're making donations, tracking your impact, or facing technical issues, our Support Team is here to assist you every step of the way.
Browse Support Topics
Explore our most common support topics and find quick answers to frequently asked questions.
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Donation Support
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How do I make a donation?
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Where can I track my donation history?
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What is a Section 18A tax certificate, and how do I get one?
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Account Management
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How do I create or update my Give Unity account?
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I forgot my password—how do I reset it?
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How can I update my payment information?
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Impact Tracking
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How do I follow the impact of my donations?
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Where can I find updates from non-profits I’ve supported?
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Privacy & Security
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How do you keep my information secure?
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What do I do if I notice suspicious activity on my account?
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Need More Help?
If you can’t find the answer you’re looking for, our dedicated team is ready to assist. We pride ourselves on offering prompt and personalized support.
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Email Us:
For any inquiries related to donations, tax certificates, or general support:
support@giveunity.co.za
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Address
37 Gordon Road, Hout Bay, Cape Town, South Africa
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Phone Support:
Prefer to speak to someone? Our team is available by phone to help:
+27 (0) 21-834-1986 -
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM
Track a Donation or Request a Refund
We understand the importance of clarity and security in charitable giving. If you need to track the status of a donation, or request assistance with a payment-related issue, you can:
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Log into your Give Unity account and view your donation history.
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Request a refund or report an issue by emailing us at admin@giveunity.co.za with the donation details.
Let's Chat
Phone
+27(0)21-834-1986
Address
37 Gordon Road, Hout Bay,
Cape Town, South Africa