How Can We Help You?
At Give Unity, we’re committed to making your experience smooth, stress-free, and impactful. Whether you're making donations, tracking your impact, or facing technical issues, our Support Team is here to assist you every step of the way.
Browse Support Topics
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Explore our most common support topics and find quick answers to frequently asked questions.
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Donation Support
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How do I make a donation?
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Where can I track my donation history?
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What is a Section 18A tax certificate, and how do I get one?
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Account Management
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How do I create or update my Give Unity account?
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I forgot my password—how do I reset it?
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How can I update my payment information?
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Impact Tracking
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How do I follow the impact of my donations?
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Where can I find updates from non-profits I’ve supported?
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Privacy & Security
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How do you keep my information secure?
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What do I do if I notice suspicious activity on my account?
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Need More Help?
If you can’t find the answer you’re looking for, our dedicated team is ready to assist. We pride ourselves on offering prompt and personalized support.
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Email Us:
For any inquiries related to donations, tax certificates, or general support:
support@giveunity.co.za
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Address
37 Gordon Road, Hout Bay, Cape Town, South Africa
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Phone Support:
Prefer to speak to someone? Our team is available by phone to help:
+27 (0) 21-834-1986 -
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM
Track a Donation or Request a Refund
We understand the importance of clarity and security in charitable giving. If you need to track the status of a donation, or request assistance with a payment-related issue, you can:
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Log into your Give Unity account and view your donation history.
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Request a refund or report an issue by emailing us at admin@giveunity.co.za with the donation details.
Let's Chat
Phone
+27(0)21-834-1986
Address
37 Gordon Road, Hout Bay,
Cape Town, South Africa